RETURNS WITHIN THE 30 DAY 100% MONEY BACK GUARANTEE PERIOD
We are so convinced that you will be satisfied with Good 4 Life Products that we will refund the full cost of the purchase of any item if returned within 30 days of purchase. Please notify us prior to returning any product by replying to the order email. We will arrange the shipping with you at that time.
RETURNS AFTER THE 30 DAY PERIOD
Merchandise returned after 30 days will be refunded only if the seal is not broken and the product is unused and resaleable with a restocking fee of 25% deducted from the refund. There is no restocking fee for exchanges where requested, but you will be a responsible for the new shipping cost.
All returned products will be inspected, and if the product is found to be not resaleable then the refund may be denied. Return shipping and insurance charges are the responsibility of the buyer. Please keep in mind it may take up to 3 weeks for the refund to be placed back on your credit card and it may take up to 2 billing cycles for it to show on your bill. Important: once the product has been used or seals broken, the manufacturer's warranty is in effect and NO returns or exchanges will be accepted – see warrantees below. Please return all opened and unopened product containers, plus your name and invoice or order number to the address advised on the Return Authorisation. We reserve the right to charge an additional 25% administration fee to all orders returned to us without at least a copy of either the order, packing/picking slip, or a reference to the order number.
RETURNS: Manufacturer Warrantees
Any defects in opened supplement products can be resolved through the manufacturer under their individual product warrantees. Please notify us and we will give you the address of the appropriate manufacturer.
RETURNS: Exchange for Damaged, Broke, or Incorrect Shipments
Damaged, broken, or incorrect merchandise will be replaced at our expense. When we issue an Returns Authorisation number we will arrange the shipping with you, most of the time this will be a USPS/UPS/FedEx call tag that we will email to you. You will have 10 days to use this call tag or it will expire as will your ability to return your item(s). At our discretion we may cross ship a replacement item to you, after we are notified that USPS/UPS/FedEx has picked up your return. RETURNS: Exchange for Other Reasons: In this case you must arrange your own shipping. We can issue a call tag for you, but you will be charged an $8 fee plus the actual shipping. If we issue you a call tag, you have 10 days to call UPS/FedEx to pick-up or the item is deemed non-returnable/exchangeable, even if you paid us for the call tag.
All orders should reach you within 5-7 business days depending on method selected. We try to ship all weekday orders within 24 hours. However we do not ship orders on Weekends or National Holidays, nor do we ship to Post Office box addresses. Please type in your address accurately as returned items due to you inputting an inappropriate address will be reshipped to the customer only if the additional shipping fees are paid in advance. Items sent to military addresses are often delayed by military mail handling and tracking numbers are not available. We keep you informed through tracking numbers by email with timely order status updates. Please respond to our support team within the time specified, as this will greatly expedite the shipping of your order. Please note that if needed Good4Life LLC reserves the right to change the shipping method at its own discretion and expense. We are not responsible for delays caused by weather or other natural disasters. At present we do not ship Internationally.
SHIPPING: Backorders/out of stock
Rarely an item in your order may be unavailable for immediate delivery, then we will conatct you and ask you if you wish to wait for the restock or cancel the order for a full refund. Please note that not responding to the email will delay your order processing time. We do not substitute with like products without your permission.
SHIPPING: If your order is delivered then stolen or lost in transit
If you choose a “no signature required” shipping method, you are authorizing the carrier to leave your package at the shipping address provided and are aware that neither Good 4 Life LLC nor the carrier is responsible for any packages after they are delivered. If you are concerned about the security of your order, such as in an apartment building, we recommend that you let us know about this when you order, so that we can arrange to insure your order, and/or to specify Signature Confirmation for your order.
If your order is lost in transit, we will do everything we can to trace it down with the carrier on your behalf. If insured, your refund or replacement will be sent once the shipper has identified that the item is lost, which can be up to 15 days or more, depending on the carrier. Replacements and refunds will only be issued when a “final determination” about the status of the package has been made by the shipping carrier or by us. We are not liable for lost or stolen items when the shipping method selected is 1st Class Mail or Parcel Post shipping, unless you request and pay for additional services such as Insurance, Delivery Confirmation or Signature Confirmation.
SHIPPING: Excess charges
Rarely if our shopping cart does not correctly calculate the actual shipping cost on your order, or if you specify insurance, signature confirmation, or express delivery requirements, we will contact you via email or phone about the excess shipping adjustment charge for your order. We will ask you to fund the difference for the shipping or to cancel the order.
We accept the following payment options: VISA, MasterCard, American Express, Discover, Bluepay, and Paypal.
The Food and Drug Administration have not evaluated the statements made on this web site. They are not intended to diagnose, prescribe for, treat, or claim to prevent, mitigate or cure any disease. Consumers are cautioned to read all labels and follow all directions. Green tea products naturally have a small amount of the stimulant caffeine in it. Some of our products contain ingredients from shellfish sources. If you have a disease (such as heart disease, high blood pressure, diabetes) or a medical condition (such as pregnancy) or are under the age of 18, you should consult with your physician before using these products. We do not sell stimulants to minors. Most of the products on this web site are derived from natural items and are beneficial to one's health. However, some individuals may have unfortunate reactions towards the contents of various items. We are not responsible for the effects of the products we sell. Any problems with any of our products should be brought to the attention of the manufacturer. Thus please consult a professional if you have any concerns about in taking any of the products that we sell. The information provided on this site is intended for your general knowledge only and is not a substitute for professional medical advice or treatment for specific medical conditions and are not intended to diagnose, treat, cure, or prevent any disease. Always seek the advice of your physician or other qualified health care provider with any questions you may have regarding a medical condition Good4lifeshop.com is a retailer only and is therefore not responsible for any product or service sold on or through this site or any claims of quality or performance made on or through this site.
Any Good 4 Life items being shipped to a destination in Arizona we are obligated to collect 6.3% state sales tax and you will be billed that rate based on the price including the shipping charge. For all other sales the customer is responsible for Sales and Use taxes applicable on Internet sales per their State legislation.